WEBSITES | DESIGN/PRINT | SIGNS | CLOTHING – TERMS  AND CONDITIONS

WEBSITES – TERMS AND CONDITIONS

Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

Charges

Charges for services provided by 29 design ltd are pre-defined and agreed with the Client. Payment for services is due by BACS. Bank details will be made available on invoices.

Completion

At the completion of the project, the website must be accepted and approved by the Client prior to launch. Once the site is approved and live, the website belongs to you. Any changes or maintenance required after launch may incur extra charges (unless otherwise agreed). 29 design has no responsibility for maintenance, security or updates to the website once live, unless a maintenance package has been agreed.

Billing and Hosting

Billing commences once the website is live. Once development work has commenced online, i.e. development of the website framework and structure, the Client is liable to pay the minimum term cost agreed.

Payments for hosting overdue for more than 30 days will result in the website being taken offline until the account is brought up to date. A reconnection fee of £40 + VAT will apply to bring the website back online once payment has been received in full. This does not alter the Client’s responsibility for paying the amount due to date at any time in accordance with the original agreement.

A 30 day cancellation notice period is required for all live websites. Cancellation requests must be confirmed in writing or by email.

Cancellation and Project Termination

29 design reserves the right to terminate any project at any time. If the website is live at the time of termination, the remainder of the current month’s term will be honoured. Upon termination, if requested, the project files (including database) will be packaged and sent to the Client via WeTransfer. It is the Client’s responsibility to download these files within the time limit set by WeTransfer. Failure to do so, or any further request to re-package and re-send the files, will incur an admin fee of £40 + VAT.

It is the Client’s responsibility to restore the project/website once received. Unless pre-agreed, 29 design will not be responsible for restoring or recovering a project once it has been handed over to the Client.

Upon project termination, any email accounts connected with the project will remain online until the Client has disconnected all services, or until the current term has ended. It is the Client’s responsibility to ensure any email transfer has taken place by this time.

Client Review

29 design will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once development is completed. At the completion of the project, such materials will be deemed accepted and approved unless the Client notifies 29 design otherwise within ten (10) days of the materials being made available. Website updates after this point will be sent to the Client prior to application, where possible.

Turnaround Time and Content Control

29 design will install and publicly post the Client’s website by the date specified in the project proposal, or the date agreed upon receipt of initial payment, unless a delay is requested by the Client and agreed by 29 design.

In return, the Client agrees to provide 29 design promptly with all necessary co-operation, information, materials, data and access required for the performance of the Services, including access to staff and timely decision-making. This includes the Client naming a single primary contact to help progress the project efficiently.

During the project, 29 design will require the Client to provide website content: text, images, video and sound files, along with any relevant background information.

Failure to Provide Required Website Content

29 design is a small business, and to remain efficient we must ensure that scheduled work is carried out on time. On occasion we may have to turn down other work or enquiries to keep your project on track. This is why we ask that the Client provides all required information in advance.

Where progress on the Client’s website is delayed because required information has not been provided within the agreed time frame, 29 design reserves the right to apply a surcharge of up to 25% of the charges. Where the Services include Search Engine Optimisation, we need the text content in advance so that SEO can be planned and completed properly.

If the Client agrees to provide the required information but fails to do so within one week of project commencement, 29 design reserves the right to close the project, at which point the remaining balance becomes payable immediately. In short, please don’t give us the go-ahead to start until you’re ready.

Text content must be delivered as a Microsoft Word document, email, or similar, with each page of the supplied document representing the corresponding page on the website, using the same page titles as agreed. Contact us if you need clarification on this. Using our content management system, the Client is able to keep their own content up to date.

Payment

Invoices are provided upon completion of the live website, and normally sent via email, though the Client may request hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice may result in the website being taken offline, with a reconnection fee applying as set out above.

Additional Expenses

The Client agrees to reimburse 29 design for any additional expenses necessary for completion of the work, such as special fonts or stock photography.

Web Browsers and Platforms

29 design makes every effort to ensure websites display correctly for the majority of visitors, and are built to work with the most popular current browsers. The Client agrees that 29 design cannot guarantee correct functionality across every browser and operating system combination.

29 design cannot accept responsibility for pages that no longer display correctly in browser versions released after the website has been designed and handed over. We reserve the right to quote separately for any work required to update the website design or code to work with newer browser software.

Domain Names

Domain names registered on behalf of the Client remain the property of the Client. Where 29 design manages a domain’s registration or renewal on the Client’s behalf, this remains a service that can be cancelled or transferred by the Client at any time, provided the domain is fully paid for and the account is not in default. 29 design will provide access or transfer details on request.

Third-Party Software, Plugins and Licences

Some websites are built using premium plugins, themes or software licences purchased on the Client’s behalf as part of the build or ongoing hosting and maintenance charge. If the Client’s account falls into default, or hosting is cancelled, 29 design is not obliged to renew or transfer these licences on the Client’s behalf. The Client accepts that some website functionality may be lost if a licence lapses and is not renewed independently.

Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If a Client in default maintains information or files on 29 design’s web space, 29 design may, at its discretion, remove such material. 29 design is not responsible for any loss of data resulting from this removal, and removal does not relieve the Client of the obligation to pay any outstanding charges. Cheques returned for insufficient funds will incur a return charge of £25, and the account will immediately be considered in default until full payment is received. Clients with accounts in default agree to pay 29 design’s reasonable expenses, including legal fees and third-party collection costs, incurred in enforcing these terms and conditions.

Indemnity

All 29 design services may be used for lawful purposes only. You agree to indemnify and hold 29 design harmless from any claims resulting from your use of our services that cause damage to you or any other party.

Copyright

The Client retains copyright to data, files and graphic logos they provide, and grants 29 design the rights to publish and use this material. The Client must obtain permission and rights for any third-party copyrighted material used, and is responsible for granting 29 design permission to use the same. The Client agrees to indemnify and hold 29 design harmless from any claims resulting from the Client’s negligence or failure to obtain proper copyright permissions. Entering into a contract for website design and/or placement is regarded as a guarantee from the Client that all necessary permissions have been obtained. Evidence of permissions may be requested.

29 design is not accountable or responsible for the use of unlicensed copyrighted images, even where these are uploaded to the website by the 29 design team. 29 design will always recommend the use of properly licensed stock images from reputable providers.

Design Credit

A link to 29 design will appear in small type at the bottom of the Client’s website. The Client may request that this design credit be removed. The Client also agrees that the website developed for them may be featured in the 29 design portfolio.

Third-Party Servers

Where the Client’s website is to be installed on a third-party server, 29 design will provide an all-in-one file for the website build. 29 design takes no responsibility for any loss of design or data occurring after transfer.

Post-Placement Alterations

29 design cannot accept responsibility for any alterations made by a third party to the Client’s pages once installed, including but not limited to additions, modifications or deletions.

Circumstances Beyond Our Control

29 design shall not be liable for any failure or delay in performing its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to illness, power or internet outages, third-party software or hosting failures, and acts of God.

Liability

29 design excludes itself, its employees and agents from all liability arising from: any inaccurate or misleading information supplied and used on a Client’s project; delay or unavailability of supplied information resulting in a project not being completed; loss or damage caused by inaccuracy, omission, delay or error, whether resulting from negligence or another cause in the production of the project; and loss or damage to Client artwork or photos supplied for the project, whether or not resulting from negligence.

The entire liability of 29 design to the Client for any claim whatsoever, or breach of this Agreement, whether or not arising from negligence, shall be limited to the total amount paid by the Client to 29 design for the Services giving rise to the claim. No refunds will be provided on goods or services in respect of which the breach has arisen.

General

These terms and conditions supersede all previous representations, understandings or agreements. Payment of an advance fee by the Client constitutes agreement to and acceptance of these terms and conditions.

Governing Law

This Agreement shall be governed by English Law.

Severability

Should any provision of this Agreement be held invalid, illegal or unenforceable, the remaining provisions shall be unaffected and the Agreement shall not be void for this reason alone. Any such provision shall be replaced by a mutually acceptable valid, legal and enforceable provision that comes closest to the original intention of the parties.

PRINT & DESIGN – TERMS AND CONDITIONS

1. Introduction

1.1 These terms and conditions apply to all design and printing services provided by 29 Design.
1.2 By engaging our services, the Client agrees to be bound by these terms and conditions.

2. Quotes and Estimates

2.1 All quotes and estimates provided by 29 Design are valid for 30 days from the date of issue.
2.2 Quotes are based on the information provided by the Client. Any changes to the project scope may result in additional charges.

3. Orders and Payment

3.1 Balance is due upon completion of the project, prior to delivery of the final product.
3.2 Payments can be made via bank transfer or online payment.
3.3 Late payments may incur charges.

4. Design Process

4.1 29 Design will provide a specified number of design concepts and revisions as agreed in the project proposal.
4.2 Additional revisions beyond the agreed number will be charged at £35.00 per hour.
4.3 The Client is responsible for providing clear and accurate feedback during the design process.

5. Proofing and Approval

5.1 The Client must review and approve all proofs before printing.
5.2 29 Design is not responsible for any errors, including but not limited to typographical, colour or layout errors, once the Client has approved the final proof.
5.3 Any changes requested after approval will be subject to additional charges.

6. Production and Delivery

6.1 Production times will be outlined in the project proposal. 29 Design will make every effort to meet these timelines but cannot be held responsible for delays caused by third parties.
6.2 Delivery costs will be included in the final invoice unless otherwise stated.
6.3 29 Design is not responsible for any damage or loss of goods during shipping.

7. Intellectual Property Rights

7.1 All design work remains the property of 29 Design until full payment has been received.
7.2 Upon full payment, the Client is granted a non-exclusive licence to use the design for its intended purpose.
7.3 29 Design reserves the right to use any work for promotional purposes unless otherwise agreed in writing.

8. Cancellations and Refunds

8.1 The Client may cancel the project at any time by providing written notice to 29 Design.
8.2 The Client will be liable for all work completed up to the date of cancellation.
8.3 No refunds will be given for completed work or for any deposits paid.

9. Warranties and Limitation of Liability

9.1 29 Design warrants that services will be carried out with reasonable care and skill.
9.2 29 Design is not liable for any indirect, incidental or consequential damages arising from the use of the designs or printed materials.
9.3 The maximum liability of 29 Design shall not exceed the total amount paid by the Client for the services provided.

10. Confidentiality

10.1 29 Design agrees to keep all Client information confidential and not disclose it to any third party without the Client’s prior consent.

11. Governing Law

11.1 These terms and conditions are governed by English law.
11.2 Any disputes arising from these terms and conditions shall be resolved in the courts of England and Wales.

12. Amendments

12.1 29 Design reserves the right to amend these terms and conditions at any time. Any amendments will be communicated to the Client in writing.

13. Force Majeure

13.1 29 Design shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to acts of God, war, or industrial action.

14. Acceptance

14.1 The Client agrees to these terms and conditions by engaging 29 Design for design and printing services.

SIGNS – TERMS AND CONDITIONS

1. Definitions

• “Supplier” refers to 29 Design.
• “Customer” refers to the individual or entity purchasing signage products from the Supplier.
• “Products” refers to Correx, Foamex, Dibond, and Acrylic signs supplied by the Supplier.

2. Product Description

• Correx: A lightweight corrugated plastic, ideal for temporary signage.
• Foamex: A PVC foam board, used for semi-permanent signage and displays.
• Dibond: An aluminium composite material, known for its durability and suitability for outdoor and long-term use.
• Acrylic: A clear or coloured plastic material, often used for high-end signage due to its glossy finish.

3. Material Choice

• The Customer is responsible for selecting the appropriate material based on their specific needs. The Supplier may provide recommendations but is not liable for the suitability of the material for the Customer’s intended purpose.
• The Customer acknowledges that each material has different properties, including durability, flexibility, and resistance to weather conditions.

4. Colour and Printing

• The Supplier endeavours to match colours as closely as possible to the Customer’s specifications. However, slight variations may occur due to material differences and printing processes.
• The Customer accepts that colours viewed on digital screens may not perfectly match the printed products.

5. Weather Damage and Durability

• The Supplier provides guidance on the expected durability of each material under typical conditions:
• Correx: Suitable for temporary outdoor use; may degrade over time when exposed to prolonged weather conditions, particularly UV light.
• Foamex: Suitable for indoor or short-term outdoor use; susceptible to warping or fading when exposed to weather conditions.
• Dibond: Highly durable and resistant to weather damage, suitable for long-term outdoor use.
• Acrylic: Suitable for indoor or outdoor use; durable but can crack or fade if exposed to weather conditions.
• The Supplier is not liable for damage caused by weather, vandalism, or misuse after the products have been delivered and accepted by the Customer.

6. Delivery and Inspection

• The Customer must inspect all products upon delivery and report any defects or issues within 48 hours.
• The Supplier will not be liable for any defects reported after this inspection period.

7. Warranty and Liability

• This warranty does not cover normal wear and tear, damage caused by improper installation, exposure to weather or vandalism, or colour fading over time, especially in outdoor environments.
• The Supplier’s liability is limited to the repair or replacement of defective products.

8. Installation

• The Customer is responsible for the correct installation of the products.
• If installation services are provided by the Supplier, a separate agreement will govern the terms of installation.

9. Governing Law

This Agreement shall be governed by English law, and any disputes shall be resolved in the courts of England and Wales.

10. Acceptance of Terms

By placing an order with 29 Design, the Customer agrees to these terms and conditions.

GARMENT PRINTING & EMBROIDERY – TERMS AND CONDITIONS

1. General Terms

1.1. By placing an order with 29 Design, you agree to be bound by these terms and conditions.
1.2. All orders are subject to availability, and we reserve the right to refuse any order at our discretion.
1.3. These terms apply to all garment printing and embroidery services provided by 29 Design.

2. Orders & Artwork Approval

2.1. All artwork and designs must be approved by the customer before production. We will not be held responsible for errors in approved designs.
2.2. Customers must provide high-quality artwork files to ensure the best printing or embroidery results.
2.3. Any modifications requested after approval may result in additional charges and delays.

3. Pricing & Payment

3.1. All prices are quoted in GBP.
3.2. A deposit or full payment may be required before production begins, depending on the order value.
3.3. Orders will not be processed until payment has been received in full.
3.4. Prices may change without prior notice due to material costs or supplier price changes.

4. Turnaround & Delivery

4.1. Standard turnaround times will be communicated upon order confirmation. Urgent orders may incur additional charges.
4.2. Delivery dates are estimates and subject to change due to unforeseen circumstances.
4.3. 29 Design is not responsible for delays caused by third-party couriers.
4.4. Customers must inspect goods upon delivery and report any issues within 48 hours.

5. Quality & Tolerances

5.1. While we strive for accuracy, minor variations in colour, placement and finish may occur.
5.2. Embroidery stitch counts and print placements may have slight deviations due to the production process.
5.3. We cannot guarantee exact colour matches for Pantone shades, but we will strive to get as close as possible.

6. Loss or Damage During Production

6.1. Due to the nature of the embroidery and printing process, there is a small risk of garment loss or damage.
6.2. 29 Design accepts no liability for lost or damaged garments during production. If an exact number of items is required, the customer must order a percentage more to account for possible losses.
6.3. Customers supplying their own garments do so at their own risk, and 29 Design is not responsible for replacing or compensating for any damaged items.

7. Cancellations & Refunds

7.1. Orders cancelled before production may be eligible for a refund, minus any design or setup costs incurred.
7.2. Once production has started, cancellations are not accepted, and no refunds will be issued.
7.3. Customised products are non-refundable unless they are faulty or incorrect due to our error.
7.4. Refunds or replacements for faulty goods must be requested within 7 days of receiving the order.

8. Customer-Supplied Garments

8.1. We accept customer-supplied garments for printing and embroidery at the customer’s risk.
8.2. We are not responsible for damages that occur during the production process.
8.3. If a customer-supplied garment is damaged, we will not offer a replacement or refund.

9. Intellectual Property & Copyright

9.1. The customer must have full rights to use any logos, images or text supplied for printing or embroidery.
9.2. 29 Design is not liable for any copyright infringements related to customer-supplied designs.
9.3. We reserve the right to refuse to print or embroider any content that is offensive, illegal, or infringes on third-party rights.

10. Liability & Disputes

10.1. 29 Design’s liability for any claim is limited to the value of the order.
10.2. We are not responsible for indirect or consequential losses.
10.3. Any disputes must be raised within 7 days of receiving the goods.
10.4. These terms and conditions are governed by English law, and any disputes shall be settled in the courts of England and Wales.

11. Amendments to Terms

11.1. 29 Design reserves the right to amend these terms and conditions at any time without prior notice.
11.2. The latest version of the terms and conditions will always be available on our website.

 SIGNS

1. Definitions

• “Supplier” refers to 29 Design.
• “Customer” refers to the individual or entity purchasing signage products from the Supplier.
• “Products” refers to Correx, Foamex, Dibond, and Acrylic signs supplied by the Supplier.

2. Product Description

• Correx: A lightweight corrugated plastic, ideal for temporary signage.
• Foamex: A PVC foam board, used for semi-permanent signage and displays.
• Dibond: An aluminium composite material, known for its durability and suitability for outdoor and long-term use.
• Acrylic: A clear or coloured plastic material, often used for high-end signage due to its glossy finish.

3. Material Choice

• The Customer is responsible for selecting the appropriate material based on their specific needs. The Supplier may provide recommendations but is not liable for the suitability of the material for the Customer’s intended purpose.
• The Customer acknowledges that each material has different properties, including durability, flexibility, and resistance to weather conditions.

4. Colour and Printing

• The Supplier endeavours to match the colours as closely as possible to the Customer’s specifications. However, slight variations in colour may occur due to material differences and printing processes.
• The Customer accepts that colours viewed on digital screens may not perfectly match the printed products.

5. Weather Damage and Durability

• The Supplier provides guidance on the expected durability of each material under typical conditions:
• Correx: Suitable for temporary outdoor use; may degrade over time when exposed to prolonged weather conditions, particularly UV light.
• Foamex: Suitable for indoor or short-term outdoor use; susceptible to warping or fading when exposed to weather conditions.
• Dibond: Highly durable and resistant to weather damage, suitable for long-term outdoor use.
• Acrylic: Suitable for indoor or outdoor use; durable but can crack or fade if exposed to weather conditions.
• The Supplier is not liable for damage caused by weather, vandalism, or misuse after the products have been delivered and accepted by the Customer.

6. Delivery and Inspection

• The Customer must inspect all products upon delivery and report any defects or issues within 48 hours.
• The Supplier will not be liable for any defects reported after this inspection period.

7. Warranty and Liability

• This warranty does not cover:
• Normal wear and tear.
• Damage caused by improper installation, exposure to weather, or vandalism.
• Colour fading over time, especially in outdoor environments.
• The Supplier’s liability is limited to the repair or replacement of defective products.

8. Installation

• The Customer is responsible for the correct installation of the products.
• If installation services are provided by the Supplier, a separate agreement will govern the terms of installation.

12. Acceptance of Terms

• By placing an order with 29 Design, the Customer agrees to these terms and conditions.

1. General Terms
1.1. By placing an order with 29 Design, you agree to be bound by these terms and conditions.
1.2. All orders are subject to availability, and we reserve the right to refuse any order at our discretion.
1.3. These terms apply to all garment printing and embroidery services provided by 29 Design.

2. Orders & Artwork Approval
2.1. All artwork and designs must be approved by the customer before production. We will not be held responsible for errors in approved designs.
2.2. Customers must provide high-quality artwork files to ensure the best printing or embroidery results.
2.3. Any modifications requested after approval may result in additional charges and delays.

3. Pricing & Payment
3.1. All prices are quoted in GBP
3.2. A deposit or full payment may be required before production begins, depending on the order value.
3.3. Orders will not be processed until payment has been received in full.
3.4. Prices may change without prior notice due to material costs or supplier price changes.

4. Turnaround & Delivery
4.1. Standard turnaround times will be communicated upon order confirmation. Urgent orders may incur additional charges.
4.2. Delivery dates are estimates and subject to change due to unforeseen circumstances.
4.3. 29 Design is not responsible for delays caused by third-party couriers.
4.4. Customers must inspect goods upon delivery and report any issues within 48 hours.

5. Quality & Tolerances
5.1. While we strive for accuracy, minor variations in colour, placement, and finish may occur.
5.2. Embroidery stitch counts and print placements may have slight deviations due to the production process.
5.3. We cannot guarantee exact colour matches for Pantone shades, but we will strive to get as close as possible.

6. Loss or Damage During Production
6.1. Due to the nature of the embroidery and printing process, there is a small risk of garment loss or damage.
6.2. 29 Design accepts no liability for lost or damaged garments during production. If an exact number of items is required, the customer must order a percentage more to account for possible losses.
6.3. Customers supplying their own garments do so at their own risk, and 29 design is not responsible for replacing or compensating for any damaged items.

7. Cancellations & Refunds
7.1. Orders cancelled before production may be eligible for a refund, minus any design or setup costs incurred.
7.2. Once production has started, cancellations are not accepted, and no refunds will be issued.
7.3. Customised products are non-refundable unless they are faulty or incorrect due to our error.
7.4. Refunds or replacements for faulty goods must be requested within 7 days of receiving the order.

8. Customer-Supplied Garments
8.1. We accept customer-supplied garments for printing and embroidery at the customer’s risk.
8.2. We are not responsible for damages that occur during the production process.
8.3. If a customer-supplied garment is damaged, we will not offer a replacement or refund.

9. Intellectual Property & Copyright
9.1. The customer must have full rights to use any logos, images, or text supplied for printing or embroidery.
9.2. 29 Design is not liable for any copyright infringements related to customer-supplied designs.
9.3. We reserve the right to refuse to print or embroider any content that is offensive, illegal, or infringes on third-party rights.

10. Liability & Disputes
10.1. 29 Design’s liability for any claim is limited to the value of the order.
10.2. We are not responsible for indirect or consequential losses.
10.3. Any disputes must be raised within 7 days of receiving the goods.
10.4. These terms and conditions are governed by UK law, and any disputes shall be settled in UK courts.

11. Amendments to Terms
11.1. 29 Design reserves the right to amend these terms and conditions at any time without prior notice.
11.2. The latest version of the terms and conditions will always be available on our website.